Return Policy & Returns

Return / Exchange Process

Return Eligibility:

• Returns are accepted within 30 days from the date the order was placed.
• Items must be new, unworn, and unwashed.

Ineligible Returns:
If a returned item is found to be:

• Worn, washed, or otherwise not in its original condition,
• The item will not be refunded or exchanged.
• The customer forfeits the right to a refund or replacement.
• The item will be disposed of by our Returns Department and will not be returned to the customer.

Return Instructions:

1. Indicate the items you would like to return on a copy of your invoice.
2. Repackage the item(s) securely to prevent damage during shipping.
3. Remove or cover any original mailing address labels or shipper barcodes from the package.

Shipping Your Return:

Send your return to the following address:

Attn: Returns
2201 S. Broadway
Los Angeles, CA 90007

You may ship your return with any carrier of your choice. To ensure we receive your return/exchange, please request a tracking number and shipping insurance from your shipper. We are not responsible for lost returns/exchanges.

Restocking Fee & Exchange Shipping Fee:

• All items are subject to a restocking fee. especially if items are not returned in good condition or are returned after the 30-day window, a 10% restocking fee will apply.
• A flat-rate shipping fee of $10.00 will be charged for reshipping exchanged items.

For further assistance, please email us at Sales@pro5usa.com.