Return Policy & Returns
Return / Exchange Process
Return Eligibility:
- Returns are accepted within 30 days from the date the order was placed.
- Items must be new, unworn, and unwashed.
Ineligible Returns:
If a returned item is found to be:
- Worn, washed, or otherwise not in its original condition,
- The item will not be refunded or exchanged.
- The customer forfeits the right to a refund or replacement.
- The item will be disposed of by our Returns Department and will not be returned to the customer.
Return Instructions:
- Indicate the items you would like to return on a copy of your invoice.
- Repackage the item(s) securely to prevent damage during shipping.
- Remove or cover any original mailing address labels or shipper barcodes from the package.
Shipping Your Return:
Send your return to the following address:
Attn: Returns
2201 S. Broadway
Los Angeles, CA 90007
You may ship your return with any carrier of your choice. To ensure we receive your return/exchange, please request a tracking number and shipping insurance from your shipper. We are not responsible for lost returns/exchanges.
Restocking Fee & Exchange Shipping Fee:
- All items are subject to a restocking fee. especially if items are not returned in good condition or are returned after the 30-day window, a 10% restocking fee will apply.
- A flat-rate shipping fee of $10.00 will be charged for reshipping exchanged items.
For further assistance, please email us at Sales@pro5usa.com.