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FAQ

How Long Does The Return/Exchange Process Take?

Please give all returns/exchange 5 days to process once we have received your item. To expedite this process please email sales@pro5usa.com the tracking number and the details of your order.

How Long Will It Take For Me To Get My Order?

We ship within 24 hours form receiving your order except on Saturdays & Sundays. In 99% of the time, we will ship Priority Mail from USPS.com for US Domestic orders. while we do not control the timing of shipment once parcel has been submitted to USPS, a west-coast delivery is usually 1-2 days, and east cost 3-5 days.

How Will I Know That My Order Was Accepted?

You will receive an email confirmation shortly after your order has been place. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions at 887-422-8512 from 8:30 am - 4:30 pm, EXT, via email at  sales@pro5usa.com .

Can I Pick Up My Order?

Absolutely! You will need to first place an order and place a note stating that you will be picking it up, email, or give us a call. Once picked up the shipping fee will be refunded back to you.

Can I Add or Remove Items From My Order Once It Is Submitted?

This is the answer to question 3. Once your order has been submitted, we begin processing your order, which entails a numbers of steps. During this time we cannot add or remove items from your order.

PREPAID RETURN / EXCHANGE PROCESS
  • This is the answer to question 1. Returns are accepted within 30 Days from the day the order was placed
  • Items must be new and Unworn/Unwashed
  • Indicate items you would like to return
  • Check your return form accuracy
  • Return your items using the prepaid shipping label provided
  • Securely repackage your merchandise. Cover or remove any original mailing address label or shipper barcodes from package
  • Please Send your Returns to:
          Attn: Return
          2301 S. Broadway.
          Los Angeles, CA 90006
  • Ship your package with your choice of shipper. To insure we receive your return / exchange, please request a tracking number and insurance form your shipper. We are not responsioble for lost returns/exchanges with outside shippers.
  • .All returns are subject to a restocking fee of ($7.00)
Will I be Charge Tax?

This is the answer to question 2. We are required to collect sales tax for the state of California only. The Tax rate applied to your order will generally be the combined states and local rate for the address where your order is shipped. 

What If My Order Doesn't Arrive?

Please Contact our customer service team Via Contact US.

Do You Wholesale To Anyone?

This is the answer to question 1. Although we have a retail section for non-wholesalers, we only wholesale our products to qualified business that embellish and/ or sell merchandise.

How Can I Setup A Wholesale Account with Pro 5?

Please Contact our customer service team via Contact US.

Do You Have Wholesale Showroon?

Yes, we have a showroom for wholesale accounts. We are located in 2301 S. Broadway. Los Angeles, CA 90006, 8:00 AM- 5:00 PM EST.